Política de envío

Last Updated: April 30, 2026

Shipping Overview

Official IP ships collectible figurines from our US-based fulfillment center to customers within the United States only. We partner with trusted domestic logistics providers to ensure your collectibles arrive safely and securely.

Shipping Destinations

We currently ship to:

  • United States (all 50 states including Alaska and Hawaii, plus Puerto Rico)

We do not currently ship to P.O. Box addresses, APO/FPO addresses, or any international destinations outside the United States.

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding U.S. public holidays).

During peak periods (product launches, holiday seasons), processing may take up to 5 business days. You will receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

Destination Shipping Method Estimated Delivery
United States Standard Shipping (USPS/UPS/FedEx) 7-15 business days

Note: Delivery times are estimates and commence from the date of shipment, not the date of order. Delays may occur due to weather conditions or carrier disruptions beyond our control.

Shipping Rates

  • Standard Shipping to USA: $9.99 USD

Sales Tax

Applicable sales tax will be calculated and charged at checkout based on the shipping destination state and local tax regulations.

Order Tracking

Once your order ships, you will receive an email with a tracking number and link to monitor your package's progress. Please allow 24-48 hours for tracking information to update in the carrier's system.

Lost or Stolen Packages

Official IP is not responsible for lost or stolen packages confirmed as delivered by the carrier to the address provided at checkout. If your tracking shows as delivered but you have not received the package:

  1. Check with neighbors or building management.
  2. Verify the shipping address in your order confirmation.
  3. Contact the carrier directly with your tracking number.
  4. If still unresolved after 3 business days, contact us at business@officialip.com for assistance.

Damaged or Missing Items

If your package arrives damaged or with missing items:

  • Take photographs of the damaged packaging and contents immediately.
  • Email business@officialip.com within 48 hours of delivery with your order number and photos.
  • Retain all original packaging materials for carrier inspection if required.

Address Changes

Shipping addresses cannot be modified once an order has entered the fulfillment process. Please verify your shipping address carefully before completing your order. We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.

Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address or failure to claim the package, we will contact you to arrange reshipment at your expense or issue a refund minus original shipping costs and any return fees charged by the carrier.

Contact

For shipping-related inquiries, please contact us at business@officialip.com with your order number.

US Mailing Address:
Hong Kong Gordonov Limited
16675 W Prologis Parkway Suite 300 Dock 77
Lockport, IL 60441